Partnerships Are About The People
Posted on Jul 13, 2017
They really are.
At Aqilla we are continuously looking to partner with similarly focused providers of Cloud based business solutions across the world. With over 2000 users across 34 countries, Aqilla is currently accounting for more than £533 billion (US $656bn) of business on the platform’s enterprise class data centres, Aqilla is being recognised as true challenger to behemoth and legacy on premise solutions of old. In fact Gartner have recently recognised Aqilla as an “Emerging Solution” in the June 2017 Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises.
Gartner also further recognise the unique “pay as you go” (PAYG) nature of Aqilla which when combined with extensive budgeting, forecast and commitment controls; the enterprise class, robust general ledger system that includes full workflow approval and data audit features; built-in Business Intelligence and advanced financial analysis capabilities make it attractive choice for private sector and governmental organisations wishing to deliver faster business benefits whilst reducing cost; and meeting environmental and sustainability targets.
Working with a trusted vendor that delivers such reliable and highly available (99.99968%) Postmodern ERP solutions matters not just to our customers, but also our partners who rely upon Aqilla to be the very bedrock of their end user solutions.
We know through many years of experience in the industry. there’s more to building a successful business than just a great product, or the best processes. We understand that an effective customer and partner relationship is fundamentally about the people.
It starts early on with the initial engagement. Way before any contract is discussed or signed, both parties need to build a relationship, one based around mutual respect, trust and enthusiasm. Each should readily understand the other’s motivation, objectives, ambitions, strengths (and weaknesses) to have a real sense of the opportunity afforded by working together. People must meet. People must talk. Even if it’s using VOIP and video conferencing technology (we’ve been an avid user of Skype since 2007), we understand the real value of a proper conversation.
Then there’s the early days - working jointly on uncovering the likely beachhead customers, combined sales activity, having less consideration for effort and resource, than for shared success. Throughout the process knowledge flows in both directions.
The very nature of our capability to support a SaaS (“Cloud” Software as a Service) + BPaaS (Business Process as a Service) anywhere in the world makes it a very attractive option for partner organisations to work with us in delivering solutions to their customers. Doing so carries some responsibility and so here at Aqilla we open up our Knowledge Base to give trusted partners the tools they need to deliver successful projects on time, and on budget. We publish in the public domain details of how to get the best out of the platform as well as clear instructions to make use of our API. We share insight, intelligence, tips, trips and traps to make for more resilient solutions, and ultimately happy customers.
We can also supply additional services to supplement a project to make it go faster, reduce risk or make up for a shortage of client side resource. Our lifetime support is not some anonymous email portal or AI service agent. Instead we have real people at the end of a telephone to offer friendly support for both end users and partners, and even on some occasions customers of partners alike to call upon at no extra cost. We encourage customers and partners to meet our team throughout the life of the project, at open days and at annual User Conferences. We use social media to enhance our relationships through immediacy, informality and sometimes unconventionality.
Yes we are different. We are always open for business. We are always happy to talk.
It really is all about the people.
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