Customer Wins: London-based charity endeavours to support the severely marginalised with Aqilla

This London-based charity, who work with a wide range of clients from many and multiple marginalised groups across the UK, needed a system with much greater analysis potential. 

When the pandemic hit, this charity was left with limited access to their existing system. Whilst they might have waited and delayed the project for a couple of months with a hope of a return to the office, they were left stranded, cut off from access to their existing Sage 200 system. The requirement for a true-cloud solution that could be implemented quickly whilst simultaneously solving the issues of their previous system, could not have been more apparent. 

Aqilla were able to provide a user self-service for all users, enabling each user to have a personal and tailored log in to the system to access the relevant, real-time reports and information appropriate to them. 

Furthermore, we were able to provide this customer with extended analysis beyond the scope of other mid-market solutions, despite being a fundamental requirement for many charitable and non-profit organisations. 

Finally, we were able to add in the smartphone-based expenses solution which was a ‘nice-to-have’, ready for when their staff will have use for the system, post-pandemic. 

Key considerations and requirements

  • A completely remote delivery during the pandemic
  • More complex analysis functionality 
  • Extended reporting capabilities for unique stakeholders

Goals Achieved

  • Aqilla delivered a fully remote, cloud system in a timely manner
  • A system with multiple user-access, from the finance team to board and trustee members, through to staff needing to post expenses and purchase orders. 
  • Remote training delivered

Our previous system, Sage, was not able to meet our requirements when it came to our analysis. Analysis fields could only be linked to one inquiry line, whereas we needed the ability for many. Aqilla has been able to comfortably facilitate the multiple levels of analysis to our inquiries which early on has proved extremely useful.

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