Important Customer Update

TLS (Transport Layer Security) Switchover – August 24th

To ensure that our customer data is as secure as possible, we always endeavour to support the latest industry standard security protocols, removing wherever possible any potential weaknesses before they become a problem.

This year Aqilla, along with other leading cloud-based providers, will be focusing support on the latest TLS (Transport Layer Security) internet protocol – version 1.3.

In order to maintain robust protection the previous versions, which in some cases go back as far as the year 2000, Versions 1.0 and 1.1 will no longer be supported and will cease to be used in conjunction with Aqilla (and many other internet applications) from August 24th 2019.

What does this mean to customers of Aqilla?

This means that any customer that uses Aqilla through a browser, version of Excel, or third-party plugins that do not support TLS 1.2 or above, will not be able to access Aqilla. For Aqilla users this could affect you for the following reasons:

  • Your internet browser is an old version that does not support TLS 1.3.
  • Excel AddIn users who are using an outdated version of Microsoft Excel.
  • Restful API third-party plugins that are outdated.

What do Aqilla customer’s need to do?

  • You need to ensure that all relevant applications support TLS 1.2 or later.
  • You will need to check that you are using the latest version of your internet browser to ensure you are still able to access Aqilla.
  • Excel AddIn users will need to ensure that they are using the most up to date version of Excel.

Users who use the Restful API will need to ensure that any third-party plugins used with Aqilla are also able to support TLS 1.2 or later.

How do you check?

You can check your browser is up-to-date here:

Simply click on the link, and look under “Version” to tell you what TLS version your browser is using. If you are running the latest version of Google Chrome, Internet Explorer (11), Microsoft Edge, Safari or Mozilla Firefox, you are likely to be on Version 1.2 or 1.3 and therefore you need take no action. However, if you are running Version 1.0 or 1.1, you will need to consider updating the version of your browser / operating system.


Not heard of TLS?

Transport Layer Security (TLS) is an encryption protocol that protects data when it moves between computers. When 2 computers send data they agree to encrypt the information in a way they both understand. One or both of the computers may refuse to connect if they cannot agree on a suitable encryption method, depending on the rules in place.